About Us

We’re changing the way hotels run, one happy customer at a time.

Better products & better pricing
Most PMS companies charge for everything they possibly can. Every feature, add-on, integration, and update is an opportunity for them to charge you more.

We believe there’s a better way.

That’s why Vital Guest decided to do away with traditional base pricing, add-on charges, support fees, and the dozens of other expensive and confusingly priced options that together have made up the lodging software industry’s standard pricing model for decades.

Customers First

Customer first, always
Our customers are the lifeblood of our business. Without our loyal customers, we have nothing. We remember that every day and always put our customer's needs first.
Driven by values
We believe by partnering with our customers, we can improve revenues and change lives. Our values reflect that dedication to focusing on customers over profit.
Focused on security
You place an immense amount of trust in us, and we take that seriously. All our work is focused on building the most secure and straightforward software possible.

A commitment to partnership

We know many small and mid-sized hotels can’t afford big capital investments, long deployment intervals, costly training, and all the extra-cost modules and support services that existing PMS packages are known for.

We partner with our customers so as they succeed, we succeed.

The Vital Guest team brings together industry, technology, customer experience, and user experience experts to tackle that challenge: Creating a world-class PMS platform with a technology and pricing approach that brings the best features to every property operator, big and small.
Leadership Team

Meet our dedicated crew.

Jerry King

Charles Forster

Director of Sales & Product Development
Careers at RPM Hotel

We're always looking for great talent

If you share our values and want to work at a fast growing, 100% remote company, we'd love to hear from you!
View Open Jobs
Our Blog

Resources for Hoteliers

In our dedication to our hotel owners, we publish stories, how-tos, and educational content to help our customers get the most out of their businesses.

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Powerful features

See how our suite of features can help hotels and other properties increase their bookings

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Attractive pricing

Options for any size or type of property, from a 10 room bed & breakfast to a sprawling luxury hotel

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24/7 support

Use RPM Hotel with confidence with an expansive knowledge base and always available live support

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